Delivery and Returns

Product variations

  • The natural crystal products will vary slightly in shape, size, and natural markings from those pictured on the website
  • Colours of bags and boxes may vary in colour from those pictured

Payment method

  • Payment method is via Paypal and you can use any credit or debit card to pay.
  • You do not need a PayPal account

Delivery within UK

  • Orders are usually processed and dispatched within 3 working days. Should there be a delay we will email you
  • Postage and packaging for orders is a flat rate of £4.00
  • Harmonising Chips are sent by Royal Mail UK Standard 1st class letter post
  • Orders are sent by Royal Mail UK Standard 2nd class parcel post
  • Orders to the value of £100 and over are sent by Royal Mail Tracked and Signed service
  • Recycled packaging is used whenever possible to help reduce impact on the environment

 

Delivery outside of the UK

Returns Policy

  • In the unlikely event that you wish return an item it must be returned within 28 days of receipt for a full refund
  • If you wish to return an item please contact me with your concerns or comments, before returning the item

Lost and damaged items

  • Occasionally an order may go astray or get damaged in the postal system. Please allow 10 days for your order to arrive before getting in touch if you think your order has been lost and we will make enquiries with the post office
  • If necessary a replacement order will be sent to you
  • In the event that your order is damaged in transit please get in touch
  • We will require photographs of the damaged items before we send you a replacement
  • In any event we will send out a whole or part replacement order for you, whichever is most appropriate in the circumstance